Platinum Air (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us through SMS communications. By accessing or using our services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: This may include your name, email address, phone number, mailing address, and other similar information you provide when filling out forms or contacting us.
- Non-Personal Identification Information: This may include details such as your IP address, browser type, operating system, and browsing history on our site.
- Payment Information: If you make a purchase or pay for services, we may collect credit card information or other payment details.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To Provide Services: To schedule, deliver, and improve HVAC services, including maintenance, repair, and installation.
- Customer Support: To respond to inquiries, provide customer service, and resolve issues.
- Marketing and Promotions: With your consent, we may send you promotional materials, newsletters, and offers related to our services.
- Improvement of Website and Services: To enhance the functionality and user experience of our website and services.
- SMS Communications: We may send you service-related reminders, updates, and marketing communications through SMS, where applicable. Message frequency may vary based on your interactions with our services.
3. Sharing Your Information
We may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, marketing partners, and IT support companies. These providers are required to protect your data and use it only for the purpose of fulfilling their services to us.
- Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena or similar legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccuracies in your personal information.
- Deletion: Request that we delete your personal information, subject to certain limitations.
- Opt-Out: Opt out of marketing communications, including SMS, by following the unsubscribe instructions included in the communications or by contacting us directly.
To exercise any of these rights, please contact us at admin@platinumairutah.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. SMS Communications Policy
When you provide your phone number, including when you opt-in to receive marketing communications or service-related notifications via SMS, you consent to receive SMS messages from Platinum Air. By consenting to receive SMS messages, you agree to the following:
- Consent to Receive SMS: You expressly consent to receive text messages from Platinum Air, including promotional messages, service reminders, and other information related to our services. Standard messaging rates may apply, depending on your mobile carrier.
- Opt-Out: You may opt out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message. After opting out, you will receive a confirmation message stating that you will no longer receive SMS communications.
- Message Frequency: Message frequency may vary based on your interactions with our services, but we will only send messages related to your service or promotions you’ve opted into.
- Account Responsibility: You are responsible for keeping your mobile number up to date. If your number changes, please inform us to update your contact information.
- Message Content: SMS messages may contain links or promotional material, including but not limited to, discounts or updates on our services.
- Carrier and Fees: Your mobile carrier is not responsible for any charges related to our SMS communications. You are responsible for any charges related to the receipt of SMS messages.
11. Contact Us
If you have any questions about this Privacy Policy, including SMS communication, or how we handle your personal information, please contact us at admin@platinumairutah.com.